Frequently asked questions

JustSell is a unified ecommerce platform that serves retailers, wholesalers, rental/hire businesses, and appointment-based service providers with zero commission fees. We provide specialized solutions for different business models, all integrated into one powerful platform.

JustSell operates on a subscription model with transparent pricing and zero commission fees. Pricing varies depending on your business needs and chosen solution. Contact our sales team for a customized quote based on your requirements.

Yes! We offer a 14-day free trial with full access to all features. No credit card required to start. You can explore the platform and see how it works for your business before making any commitment.

Absolutely! Our platform is designed to be flexible. You can upgrade, downgrade, or switch between solutions as your business evolves. All your data remains intact during the transition.

We accept all major credit and debit cards, as well as bank transfers for annual subscriptions. All payments are processed securely through our encrypted payment gateway.

Yes! JustSell integrates seamlessly with existing stores and marketplaces including eBay, Amazon, and Etsy. You can manage all your sales channels from one central dashboard.

Yes, we support all major payment gateways including Stripe, PayPal, Square, and more. You can offer your customers multiple payment options at checkout.

Absolutely! You can connect your custom domain to your JustSell store. We provide detailed instructions for domain setup and SSL certificates are included for free.

Our inventory management system automatically syncs stock levels across all your sales channels in real-time. You'll receive low-stock alerts and can set up automatic reordering with suppliers.

Yes! JustSell Retail integrates with our EPoS system, allowing you to manage both online and physical store sales from one platform with unified inventory and customer data.

You can set custom pricing for individual customers or customer groups. Create tiered pricing based on order volume, customer type, or any other criteria. Prices are automatically applied when customers log in.

Yes! JustSell Wholesale includes full credit account management. Set credit limits, payment terms, and track outstanding invoices. Automated reminders can be sent for overdue payments.

Absolutely! Customers can upload CSV files for bulk orders, use quick order forms, or set up recurring orders. Minimum order quantities and volume discounts can be configured per product or customer.

Invoices are automatically generated for each order and can be customized with your branding. You can send them via email, download as PDF, or integrate with accounting software like Xero or QuickBooks.

Yes! You have complete control over product visibility. Create customer groups and control which products each group can see and purchase. Perfect for managing different distributor levels or regional restrictions.

It's a mobile app for field sales teams to plan routes, see live customer pricing and stock, take orders on the road, raise invoices on the spot and capture visit notes, all from a phone or tablet. Reps can work even in low-signal areas and sync back automatically when they're back online.

Yes. Reps can place orders, log visits, capture signatures and update customer details with no internet connection. As soon as the device reconnects, everything syncs to head office automatically. Perfect for vans, trade counters and rural rounds.

Yes. Each rep sees live customer-specific prices, contract pricing, available credit, outstanding balance and order history per account, so they can quote and order on the spot without phoning the office.

Yes. The app shows customer pins on a map, builds an optimised daily route, and tracks visit duration and outcomes. Managers can review coverage, missed accounts and per-rep activity from a dashboard.

Yes. The back office shows visits per day, orders taken, average order value, conversion rate and new accounts opened per rep. Targets can be set per rep or per region and tracked in real time.

Yes. Orders, customers, pricing and stock sync with your existing ERP, EPoS or accounting system (Xero, QuickBooks, Sage, SAP, Dynamics, NetSuite and others) so reps and head office are always working from the same data.

The B2B Customer Portal is a private, branded online platform where your approved trade customers log in to see their own agreed pricing, place orders, view invoices, track deliveries, request quotes, and manage their account, without phoning, emailing, or messaging your team. Every trade account becomes a self-serve buying hub.

Yes. Customer-specific pricing is built into the portal. Each account sees only their own agreed prices, contract pricing, and volume tier discounts as soon as they log in. Public visitors do not see trade prices at all, so margin is protected.

Yes. Repeat ordering is a flagship feature. Customers can reorder a previous order in one click, save a weekly basket, buy from frequently bought items, upload SKU lists via CSV, or quick-add by SKU or part number. Most repeat orders take under 30 seconds.

Yes. Customers see a live view of their account before placing their next order: available credit, outstanding balance, payment terms, due invoices, overdue alerts, monthly statements, and payment history. This cuts down inbound emails to your accounts team and helps customers buy without surprises.

Yes. Customers can see live order status from received, picking, dispatched, out for delivery to delivered, with delivery windows and proof of delivery. They can also download delivery notes, ask questions on a specific order, or reorder directly from a previous delivery, without calling your office for a status update.

Yes. The portal includes a full quote-to-order flow. Customers request a quote on selected products, sales team prices it, customer approves the quote in one click, and approved quotes convert to orders automatically. Quote expiry, line-item questions, and multi-buyer approval flows are all supported.

Yes. The portal is fully mobile-ready in the browser, and a branded customer ordering app is available on the Apple App Store and Google Play under your own brand. Trade customers can log in, see their agreed prices, browse, place orders, track deliveries and download invoices from a phone, useful for buyers in warehouses, on trade counters, in vans or on job sites.

Yes. The portal connects to your existing back-office systems through native integrations and APIs. Supported ERPs include SAP and SAP Business One, Microsoft Dynamics 365, Oracle NetSuite, Sage (200, 50 and Intacct), Unleashed, Epicor (Kinetic and Prophet 21), Infor, Acumatica, Odoo and more. Accounting and ecommerce integrations include Xero, QuickBooks, Amazon, eBay, Shopify, WooCommerce and BigCommerce.

It's your own branded iOS and Android app, listed on the Apple App Store and Google Play under your brand. Your customers download it, log in with their account, see their agreed pricing, place orders, track deliveries and get push notifications about offers and restocks.

Yes. The app is fully white-labelled: your logo, your colours, your name on the App Store and Play Store. Customers download "your app", not a generic JustSell app.

Yes. Once a customer logs in, they see only their own agreed prices, contract pricing and volume discounts. Public visitors do not see trade prices. Different customer groups can see different catalogues.

Yes. One-tap reorder, favourites, frequently bought items and saved baskets are all built in. Most repeat orders take under 30 seconds from opening the app to checkout.

Yes. You can send targeted push notifications for new arrivals, price drops, restocks, order status updates and personal offers, segmented by customer, group or buying behaviour.

Yes. The app caches catalogues, customer pricing and order forms, so users can browse and prepare orders even without signal. Orders sync automatically when the device is back online.

Our real-time availability calendar shows which items are available for specific dates. Customers can see availability as they browse, and the system prevents double-bookings automatically.

Yes! You can set hourly, daily, weekly, and monthly rates. The system automatically calculates the best rate for the customer based on the rental duration they select.

You can require deposits for rentals, which can be held on credit cards or collected upfront. Damage waiver options can be offered at checkout. All security deposits are tracked and can be refunded automatically.

Absolutely! Track maintenance history, set up recurring maintenance schedules, and receive alerts when equipment needs servicing. This helps maximize uptime and extend equipment life.

Customers can request extensions through their portal if the item is available. You'll receive a notification and can approve the extension, which automatically adjusts billing and updates the calendar.

Yes! Our system supports unlimited staff members and locations. Each staff member can have their own schedule, services, and pricing. Customers can choose their preferred staff member when booking.

The system automatically sends email and SMS reminders before appointments. You can customize reminder timing (e.g., 24 hours before, 2 hours before) and message content.

Yes! Customers can manage their bookings through their portal. You can set cancellation policies and time limits for changes. Canceled slots are automatically made available for other customers.

Absolutely! We provide embeddable booking widgets that seamlessly integrate with any website. You can also use our standalone booking page or mobile apps.

Yes! You can configure payment requirements per service. Options include full payment upfront, deposits, or payment on arrival. All payment methods are secure and PCI compliant.

JustSell EPoS works with a wide range of hardware including receipt printers, barcode scanners, cash drawers, and card readers. We can recommend compatible hardware or work with your existing equipment.

Yes! Our EPoS system has offline mode, so you can continue processing sales even without internet. Data automatically syncs when connection is restored.

Absolutely! View real-time data from all locations, transfer inventory between stores, and set location-specific settings all from one central dashboard.

Inventory is synced in real-time across all channels. When a sale is made in-store, online stock levels update instantly. This prevents overselling and keeps everything accurate.

Yes! Customize receipts with your logo, promotional messages, return policies, and more. You can also email digital receipts to customers automatically.

Yes! JustSell Food Ordering handles all order types from one system. Each has specific workflows and can be tracked separately or together on the kitchen display.

Orders appear on kitchen display screens in real-time, color-coded by urgency. Kitchen staff can mark items as prepared, and front-of-house is notified automatically when orders are ready.

Absolutely! View your floor plan digitally, assign tables, track table status, and split bills easily. Perfect for restaurants, cafes, and bars.

Yes! Customers can select modifiers, add special instructions, and customize dishes. You control which items can be modified and what options are available.

Yes! We integrate with major delivery platforms like Uber Eats, DoorDash, and Deliveroo. Manage all orders from one system regardless of source.

It's a branded mobile app that connects directly to your existing Shopify store. Your customers download your own iOS/Android app and shop your Shopify catalogue with a native mobile experience, without you having to rebuild the store.

Yes. Products, prices, inventory, collections, customers and orders sync live with Shopify. Everything you already manage in Shopify (catalogue, variants, discounts, taxes, shipping) flows straight into the app.

Yes. The app is white-labelled with your logo, colours and brand name on both the Apple App Store and Google Play. We handle the build and submission process for both stores.

Yes. Send unlimited push notifications for new drops, restocks, abandoned carts, order updates and personal offers. Segment by purchase history, location or app behaviour for higher conversion.

Yes. Customers use the same account they have on your Shopify store. Order history, addresses, wishlists and loyalty all sync, so they pick up exactly where they left off in the browser.

No. You keep running Shopify as your single source of truth. The app is just a faster, richer mobile front-end: there's no second catalogue or second checkout to maintain.

Absolutely. JustSell handles both B2B and B2C seamlessly on one platform. You can have different pricing, ordering workflows, and customer experiences for trade customers versus retail consumers, all managed from a single system.

B2B (Business-to-Business) trade involves selling to other businesses, often in bulk with negotiated pricing, credit terms, sales rep tools and bulk ordering. B2C (Business-to-Consumer) focuses on individual consumers. JustSell handles both natively, so the same product can sell on a public retail storefront and a private trade portal at different prices.

JustSell combo supports the full B2C consumer toolkit (cards, digital wallets, Apple Pay, Google Pay, buy-now-pay-later, open banking) alongside the B2B trade toolkit (direct debit, net-30 invoicing, account credit limits, PO numbers). You pick the payment provider that works best for each side, with no platform lock-in and no per-transaction commission either way.

Yes. JustSell offers seamless integration with major marketplaces including Amazon, eBay, Etsy and more. Manage all your sales channels from one platform with synchronised inventory and orders, across both your B2C storefront and B2B portal.

Beyond saving thousands in commission fees, JustSell offers built-in B2B and B2C features that Shopify Plus charges extra for through apps. You get dedicated support (not tiered), native mobile apps for customers and sales reps, unlimited custom pricing tiers and a platform built for combined B2B + B2C workflows, not retrofitted from a B2C-only system.

Yes. JustSell uses a fixed monthly subscription instead of taking a percentage of each order, on either the retail or the wholesale side. A consumer placing a small basket and a wholesale buyer placing a five-figure order both cost you zero in platform commission.

JustSell is a fixed monthly subscription, not a cut of your sales. A distributor processing £20,000 of orders and one processing £2m both pay zero platform commission. You only ever pay your chosen payment provider's processing fee, which you control. Compared with platforms that take a percentage of every order, the saving on distribution volumes is substantial.

Yes. Run a private trade portal with customer-specific pricing and credit accounts alongside a public retail storefront, from one product catalogue and one shared stock pool. Trade customers log in to see their prices; the public sees your RRP. One back office, one inventory, never oversold.

Absolutely. Set contract pricing, tiered volume discounts and customer-specific price lists that apply automatically the moment a trade customer logs in. No more emailing spreadsheets or hand-keying special prices, every account sees exactly what they have been agreed.

Yes. JustSell is built for big distribution catalogues, thousands of SKUs, variants, pack sizes, minimum order quantities and fast search, so buyers find and reorder bulky baskets quickly. Stock syncs in real time across web, app and any marketplaces you sell on.

Yes. JustSell shows live availability across every depot and warehouse, synced from your ERP, so reps and trade buyers never oversell. Orders can route automatically to the nearest location with stock, which cuts delivery times and carriage across your network.

Yes. Distribution runs on credit, so JustSell supports trade accounts with credit limits, net-30 / net-14 terms, PO numbers and on-account checkout. Orders that would breach a limit can be held automatically, and your finance team sees exposure across every account.

Most distributors are live within weeks, not months. Our onboarding team imports your catalogue, configures your trade pricing and connects your ERP/EPoS, then trains your team. The platform is built around how trade distribution actually buys.

Yes. JustSell is suitable for manufacturers selling to distributors, wholesalers, retailers, dealers, trade customers and business buyers. You can manage customer accounts, trade pricing, repeat ordering and product catalogues from one connected platform.

Yes. You can set up customer-specific pricing so each account sees the correct price when they log in. Set contract pricing, tiered volume discounts and per-account price lists once, and JustSell applies the right price automatically, while the public still sees your RRP.

Yes. JustSell supports B2B trade ordering and B2C direct-to-consumer selling from the same platform, with one product catalogue and one shared stock pool. Trade customers log in to see their prices; the public sees your retail prices.

Yes. For products that need options, a custom specification or a price on application, buyers can send a product enquiry or quote request straight from the product page. Your team confirms the specification and pricing, then turns the agreed quote into a live order, so made-to-order lines sit alongside your standard catalogue and stocked ranges.

Yes. You can build detailed product pages with descriptions, images, product codes and SKUs, specifications, datasheets, safety sheets and other documents, so buyers have everything they need before placing an order.

Yes. The sales rep app helps field and van-sales teams support customers, view account information, check live stock and pricing and create orders while working in the field, with offline capability for poor-signal sites.

Yes. JustSell supports ERP and accounting integrations with systems such as SAP, Oracle NetSuite, Sage, Xero and QuickBooks, alongside stock, payment and CRM tools, so your online ordering stays connected to the rest of your business instead of running as a separate island.

Most manufacturers start by loading their product catalogue, setting trade and retail pricing and inviting existing trade accounts to log in to their portal. From there you can add a public storefront, a branded ordering app and a sales rep app. Because it is one platform for B2B and B2C, you do not need separate systems for wholesale, distributor, dealer and direct customers.

It is a native add-on, not a separate product. Every asset already in your JustSell Rental fleet appears in the Repairs Module automatically. Repair jobs, downtime and inspection schedules feed straight into rental availability, so a unit that is in for service is automatically blocked from being booked. You keep one login, one customer database and one fleet.

Yes. The Assets/Repairs Module is a native add-on to JustSell Hire & Rental, not a standalone product, so it runs on top of an active Hire & Rental subscription. That is what lets repairs and rentals share one fleet, one customer database and one login.

Yes. Every repair job captures parts consumed (with your stock cost) and engineer hours (at your loaded labour rate). Costs roll up to the asset, so you see what each individual unit has cost you across its lifetime, broken down by service, repair and inspection. That is what lets you decide whether to keep, repair or replace a unit on actual data rather than gut feel.

Yes. Schedule any inspection or service by calendar date, engine hours, mileage or rental count. The system fires reminders ahead of the due date, raises the job automatically, and blocks the asset from rental once it falls overdue if you choose. Common cases: MOTs and services on vehicles, LOLER on lifting equipment, PAT testing on electrical kit.

Yes. For chargeable repairs such as customer-caused damage or end-of-hire wear, you can send a quote by email or SMS. The customer reviews the photos, the line items and the total, and approves digitally with a tap. Nothing is ordered and no labour is booked until the approval is in, and the signed approval attaches to the job for billing later.

Yes. Each engineer works from a mobile workbench showing their prioritised job queue, with the asset history, fault and parts list attached. They log parts consumed, hours worked and before/after photos as the job progresses, and the office sees those status updates in real time.

Yes. Engineers can be internal staff or external sub-contractors. Each engineer has their own queue, labour rate and performance reporting. For third-party engineers you can choose what they see, often just their own jobs, with no access to wider fleet data or customer information.

Out of the box: downtime per asset and per asset type, repair frequency, lifetime cost per unit, engineer productivity, scheduled maintenance compliance and overdue inspections. You can slice by depot, by customer, by asset class and by date range, and everything exports to CSV or feeds your accounting system.

The Assets/Repairs Module is sold as a monthly add-on on top of an active JustSell Hire & Rental subscription. There is no per-job fee, no per-asset cap and no commission on repairs you bill to customers. A one-time setup and integration fee may apply depending on fleet size and whether historical service records need migrating in.

We use bank-level encryption (AES-256) for all data at rest and in transit. Our infrastructure is hosted on enterprise-grade servers with 24/7 monitoring and regular security audits.

Yes, we are fully GDPR compliant. We provide tools to manage customer consent, handle data requests, and ensure all personal data is processed lawfully. You maintain full control over your data.

Data is stored in secure data centers with redundant backups across multiple locations. You can choose your preferred data region based on your business location and compliance requirements.

We perform automatic backups every hour, with point-in-time recovery available. All backups are encrypted and stored in geographically separate locations for disaster recovery.

No, we never store credit card information on our servers. All payment processing is handled by PCI DSS Level 1 compliant payment gateways like Stripe and PayPal.

JustSell integrates with major platforms including Xero, QuickBooks, Mailchimp, Zapier, Shopify, WooCommerce, eBay, Amazon, Etsy, and many more. New integrations are added regularly.

Yes! We have native integrations with Xero, QuickBooks, Sage, and FreshBooks. Sales, invoices, and expenses sync automatically, eliminating manual data entry.

Absolutely! We provide a comprehensive REST API with detailed documentation. You can build custom integrations or use webhooks to connect JustSell with any system.

Connect your eBay, Amazon, and Etsy accounts to JustSell. Products, orders, and inventory sync automatically. Manage all marketplaces from one dashboard without logging into each platform.

Yes! We integrate with Mailchimp, Klaviyo, SendGrid, and other email platforms. Customer data and purchase history sync automatically for targeted campaigns.